Cranium Furniture/ Frequently Asked Questions

Where can I purchase Cranium Furniture products?
Please call our consumer line at 1-866-508-8899 or visit

How do I place an order?
To view products and to shop online. In addition to placing an order through the website, you may also fax orders to 847-325-5566 or call our Customer Service Department at 1-866-508-8899 to place an order with a representative.

How long will my order take?
At Cranium Furniture, Inc., all bedding is cut to order. This means that the fabrics in the products you have ordered will be cut once we have processed your order and sent it to production. Our standard delivery time is 2-4 weeks for bedding and accessories,

Feel free to check the status of your order at any time by calling our Customer Service Department at 1-866-508-8899. Our representatives will help you monitor your orders and can provide you with updates and ship times.

How do you calculate shipping costs?
For domestic ground delivery orders, shipping costs are automatically calculated based on dimension, weight, method, and destination and can be viewed during your online checkout. For all other shipping method options or for a shipping quote by phone, please call our Customer Service Department at 1-866-508-8899.

Please note that Cranium Furniture will add 7% onto all prepaid orders for freight charges ($15 minimum shipping charge). A Customer Service Representative must quote shipping charges to Puerto Rico, the Virgin Islands, Hawaii, Alaska as well as Internationally.

What is your return policy?
We are proud of our Custom Furniture and Accessories Collections which are custom made to order specifications and want you to be perfectly satisfied with your purchase, which include sheets, comforters, bedspreads, mattress pads, pillow cases and pillow shams.Cranium Furniture, Inc. will gladly provide you a merchandise refund within the first 5 days of receipt of your order provided production has not begun. Custom items are non-returnable. Before returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns or email us at Please include your name, address, phone number, and order ID# in your correspondence, along with your reason for returning the item(s). You will be issued an RA within 48 hours. Your RA must be clearly printed on the outside of returned packages. Cranium Furniture does not refund the original cost of shipping. Any items returned without obtaining an RA will be automatically sent back to the customer at his/her expense which will be charged on payment method used at time of order placement. Sorry, we can not accept returns or cancellations under any other extenuating circumstances. We do not offer refunds on any furniture products since they are custom colored and produced to your tastes. Any cancellations of your order must be stated in written format within 5 days of your purchase date.

Does Cranium Furniture customize products?
We can assist you in customizing our bedding collections and more. Please contact us for additional information call our Customer Service Department at 1-866-508-8899. Our delivery time for custom orders is 4-10 weeks.  Expediting is available with up-charge.

What shipping options do you offer?
We ship our products using FedEx and UPS Ground. If you would like your products sooner, we also offer expedited FedEx and UPS shipping for an extra charge. Contact our Customer Service Department at 1-866-508-8899 or via email at for additional information.

Can I change or cancel an order?
Yes, but under certain conditions.  Custom products may be cancelled only if they have not yet gone into production. Please contact our Customer Service Department at 1-866-508-8899 or via email at to determine the status of your order.

Can you ship to a P.O. box?
Unfortunately, FedEx and UPS Ground do not ship to P.O. boxes.

Can you ship outside the U.S.?
Yes. For international customers, we recommend using freight forwarders. We will be happy to provide a quote for shipping directly to an international address. Please contact our Customer Service Department at 1-866-508-8899 or via email at to receive a quote.

Can I order online?
Yes. For our Linen products, simply log-in to and click the "add to cart " button for products you wish to purchase. When you've finished shopping, just click the "check out" button at the bottom of the shopping cart page to complete your order.

If you are having difficulty, please contact our Customer Service Department at 1-866-508-8899 or via email at

How do I request a swatch?
At Cranium Furniture, we understand designing is a visual process, so we will send you fabric swatches for a nominal fee applicable to order placement at your request to help you choose just the right fabric. To obtain fabric samples, please contact our Customer Service Department by phone at 1-866-508-8899, via email at or login at and request swatches online. We'll be happy to assist you.

If I purchase online, is my information secure?
Yes. You may shop safely and securely on our website. Cranium Furniture, Inc.  uses industry standard Secure Socket Layering (SSL) encryption on our checkout pages. All the information you send us is encrypted using this technology. This is the same encryption and validation technology used by brokerages and banks to safeguard your financial information. To verify your information is delivered over a secure SSL connection, look for the SSL padlock icon in your browser.

What about my personal information?
At Cranium Furniture, we value and respect our customers and their privacy. We will never sell or distribute your personal information or email address outside our company.

Can I buy your product from other companies?
No. Sorry!

Why is a mattress pad important?
Mattress pads are more than just a protective cover to extend the life of your expensive mattress. They also keep your mattress clean and dry, ultimately increasing your comfort for a good night's sleep. While your mattress fabric is made of polyester, a mattress pad made of 100% cotton will be your best choice. Cotton mattress pads provide moisture absorbing characteristics for maximum comfort. Mattress pads provide extra soft comfort with a generous addition of polyester batting, quilted for support to your body. A mattress pad not only provides comfort, but it also protects your investment, and is machine washable for easy care.

Why is thread count important?
Thread count is the single most important quality to look for when purchasing sheets and bedding products, it represents the number of threads woven into each square in of fabric.. As a general rule, the higher the thread count, the better quality material, smoother surface and longer product life.
What is the size of your mattress?

In today's world of mattress selections, you may purchase or own a mattress that may be from 6 - 18" thick. The thickness of your mattress can affect the sheets, mattress pad and your comforter or bedspread in "fitting" your bed correctly. Bed in a bag products are not recommended for extra thick mattresses. The higher quality sheets, mattress pads, comforters and bedspreads are usually made more generous in size to fit the extra thick mattresses

  • Combed Cotton: The combing process removes the short fibers and any debris that may be in the fiber when it was in the field. A cleaner, more uniform and lustrous yarn results.
  • Mercerized Cotton: A wet finishing process for cotton yarn or fabric, which results in a stronger and more lustrous yarn that takes dye better with brighter, deeper colors.
  • Flannel: A soft, medium weight plain or twill weave fabric, usually made of cotton with a napped finish on one or both sides. The raised surface provides a fluffy appearance and super soft, cozy feel. Great for warmth during the winter months.
  • Percale: A closely woven, plain weave, spun fabric made from both carded and combed yarns. Percale sheeting is the finest sheeting available. The high thread count gives the fabric a soft, silk-like feel. Used for sheets and bedspreads. Percale equals quality linens.
  • 100% Cotton: Nature has given cotton attributes that makes it a smoother, softer and more comfortable choice. Its "breathable," so cotton sheets never feel sticky against your skin. Cotton sheets release soil easily, so they wash clean.

What is so great about luxury bedding?
Luxury bedding is in a class of its own and until recently this designer bedding was only accessible to the wealthy. When you're investing in some designer luxury bedding there are few things that should be considered when you are doing your research. The first thing is to have a supportive and comfortable mattress with, if you like, a pillow top or the use of a mattress pad. The best quality of luxury bedding will be made with Egyptian cotton. Because of the fibers being longer and more stable than other cottons it can be spun to create the best high-end designer bedding. Egyptian cotton is very strong which will make your bed liners, bed skirts and comforters not lint and pill which will give you years of enjoyment if you take care of them properly. The best thing about this luxury bedding is through the years the bedding will become more soft and comfortable. Luxury bed liners come in a larger array of colors and different styles. By doing some research for your designer bedding you'll discover that the best bedding for your bedroom décor.
Home tips on luxury and designer bedding

Luxury bedding is designed and made with high-end quality materials and will give you gorgeous and elegant bedding set arrangement. When choosing your bedroom’s bedding make sure that it will blend in with your bedroom decor and use quality textured bed liners so you will give yourself a great night’s sleep. When deciding on the luxury bedding set you should keep in mind the theme of the bedroom you want to create. The theme creates the whole mood of the room weather you want it to be romantic, springtime fresh, a modern look or maybe an antique themed room. You should also know that bedspread quilts that have large prints on them have the ability to make a small room feel even smaller, so make sure you pick your duvets and comforters accordingly. Designer bedding is easy to tell between regular bedding, and bedding manufacturers take their luxury bedding very serious and are determined to find the best material so they can produce very comfortable and stylish designs. We all deserve high quality designer bedding sets and it's true that to get that it will cost more than the regular bedding linens. If you keep in mind that a good night’s sleep will revitalize you and that you can start your day the right way, you won’t worry about spending a little extra for the bedding since you will benefit in the long run.

How do I find the perfect bedding ensemble?
"Luxury bedding" is all about the colors, shapes and lines that will reflect your personal taste and the mood you want to create in the bedroom decor. When you choose your bedrooms theme you must realize that the "designer bedding" will become the focal point that gives your bedroom the feel that you are trying to accomplish. Take some deep consideration on the bedroom plan. We here at Cranium Furniture want to help you in the planning of your bedroom.

What sizes can I get for my satin bed sheet?
Satin sheets are available to buy online in a vast variety of colors and sizes. Generally they come as a flat sheet, or a fitted sheet which can be either ‘standard’ or ‘deep’ depending on the depth of your mattress. Some suppliers also produce fitted sheets for round beds. The standard sizes are 183cm, 214 cm and 245cm. When choosing your satin bed sheets you should know that there are many ways of manufacturing satin and most suppliers are insistent that their satin fabric is the best. Generally, as usual, you get what you pay for!

What about satin waterbed sheets?
When it comes to buying waterbed sheets, and this also applies to satin waterbed sheets, manufacturers of devised a system for fastening the upper sheet to the lower fitted waterbed sheet. This is commonly done by sewing the two sheets together at the bottom end which saves you from having to tuck the top sheet in all the time. This can be particularly useful for me wooden framed waterbeds since the pressure and weight of the water in the mattress often makes it hard to tuck in the bed sheets - all the more reason for having fitted sheets. Other waterbed sheet manufacturers have devised a triangular flap or corner piece of material. This is added to the sheet and then tucks right under the mattress. It certainly helps holding the sheet in place and not slipping off at night or when you're sleeping.

What is the best satin?
Satin is a woven material and it is the way it is woven that gives it that luxuriously shiny look. Some products are ‘knitted’ and this method of manufacture creates a rather rough texture. The fibers used for weaving satin are acetate, nylon, polyester and silk. Silk bedding is expensive and worth every cent if you've got lots to splash around, which is probably why many of the famous stars in Hollywood such as Cameron Díaz love to sleep in it. Seriously though, you can find cheaper qualities of silk; but it also requires considerable laundering care, as doe’s acetate. You will be safe – and probably very happy - if you stick to 100% woven polyester or nylon. You will see Carmeuse Satin on many sites – sometimes called satin silk. It is a sensual fabric that looks and feels silky; it drapes beautifully.


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